Returns & Exchanges
At Splash Store, we want you to love your home as much as we do, which is why we offer a 30-day window for returns on all eligible furniture and decor items. If a product doesn't perfectly fit your space, we are here to ensure a smooth exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Package with Care
Securely pack the items in their original packaging, ensuring all hardware, assembly manuals, and protective padding are included to prevent damage during transit.
Ship It Back
Affix the provided return label to the outside of your box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing